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The purpose of paper is to develop a performance evaluation framework for manufacturing industry to evaluate overall manufacturing performance.

The best-worst method (BWM) is used to aid in developing a performance evaluation framework for manufacturing industry to evaluate their overall performance.

The proposed BWM-based manufacturing performance evaluation framework is implemented in an Indian steel manufacturing company to evaluate their overall manufacturing performance. Operational performance of the organization is very consistent and range between 60% and 70% throughout the year. Management performance can be seen high in the 1st and 2nd quarter of the financial year ranging from 70% to 80%, whereas a slight decrease in the management performance is observed in the 3rd and 4th quarter ranging from 60% to 70%. The social stakeholder performance has a peak in first quarter ranging from 80% to 100% as at start of financial year.

This paper utilized BWM, a MCDM method in developing a performance evaluation index that integrates several categories of manufacturing and evaluates overall manufacturing performance. This is a novel contribution to BWM decision-making application.

The purpose of this paper is to analyze demand forecast strategies to support a more sustainable management in a pallet supply chain, and thus avoid environmental impacts, such as reducing the consumption of forest resources.

Since the producer presents several uncertainties regarding its demand logs, a methodology that embed zero-inflated intelligence is proposed combining fuzzy time series with clustering techniques, in order to deal with an excessive count of zeros.

A comparison with other models from literature is performed. As a result, the strategy that considered at the same time the excess of zeros and low demands provided the best performance, and thus it can be considered a promising approach, particularly for sustainable supply chains where resources consumption is significant and exist a huge variation in demand over time.

The findings of the study contribute to the knowledge of the managers and policymakers in achieving sustainable supply chain management. The results provide the important concepts regarding the sustainability of supply chain using fuzzy time series and clustering techniques.